Soluna Coaching: Safe, Youth-Centered Care
Expertly trained. Rigorously vetted. Real people.
Soluna coaches are qualified adults who hold advanced degrees or certifications in relevant fields. To ensure the highest standard of care, every coach completes 80+ hours of specialized training, passes a rigorous background check, and receives ongoing clinical supervision.
Our coaches
To ensure the highest standard of care, every coach completes 80+ hours of specialized training, passes a rigorous background check, and receives ongoing clinical supervision.
- Bring extensive specialized experience: Our team includes practitioners with backgrounds as Certified Peer Support Specialists, Wellness Coaches, or Certified Substance Use Disorder Counselors, with 9% being licensed clinical professionals.
- Reflect the diversity of the communities we serve: 70% of our team identify as people of color, including 38% Hispanic/Latino and 22% Black or African American, ensuring young people feel seen and understood.
- Provide accessible, culturally competent care: We prioritize inclusive support with 20% of our practitioners being bilingual (English/Spanish) and 32% identifying as LGBTQ+. Coaches follow safeguarding protocols developed and reviewed by our clinical team. This includes regular clinical supervision and audits to ensure safety and practice standards are consistently met across the model.
- Hold advanced credentials and certifications: All Soluna coaches hold professional certifications or advanced degrees in their respective fields of expertise.
- Backed by rigorous training and oversight: Every coach completes 80+ hours of specialized training, passes a rigorous background check, and receives ongoing clinical supervision by Licensed Clinical Professionals (e.g., Licensed Clinical Social Workers, Licensed Marriage and Family Therapists, Licensed Counselors).
*Data as of December 2025
Getting started is easier than you think
1. Tap the chat icon
This can be found in the navigation bar of Soluna.
2. Select “Chat with a coach”
This opens your options for connecting.
3. Choose drop-in or book ahead
- Drop-in: If you’re using the app during coaching hours (10 AM and 10 PM PT), connect with the next available coach
- Book a chat: Pick a date and time that works for you. When booking ahead, you’ll also have the option to select your own coach or try our coach matching tool so we can help you find someone that’s a good fit.
4. Talk it through
Sessions run about 45 minutes, and the coach follows your lead.
5. Come back when you're ready
You can book or drop-in with a coach once per day.
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What to expect during a Soluna coaching session.
Coaching on Soluna is designed to feel easy, supportive, and pressure-free. You’ll connect with a trained human coach (never a bot) who listens without judgment and helps you work through whatever is on your mind.
Our coaches are real people
Every session is led by a certified professional. Coaches bring experience in youth support, mental health, and peer guidance, along with ongoing training and supervision from our clinical team.
Sessions are flexible and accessible
You can connect with a coach through text, schedule a session in advance, or choose another supported format. Sessions are always free, no insurance is required, and the experience remains private and confidential.
Support is always you-centered
A typical coaching session lasts about 30 to 45 minutes. You guide the conversation, while the coach offers tools, encouragement, and practical steps to help you move forward in a way that feels right for you.
You can change coaches at any time
If you don’t feel a connection, you can easily switch to another coach. Finding the right fit matters, and we make that easy.
“The coach listened to me intently, asked me questions that made me really reflect on how I viewed the situation, and made me think a lot about myself. She gave me tools to help me deal with my tough situation. Her kindness and understanding really pushed me to look forward and try to grow...”
— Soluna User, Age 21
Our coaching model is centered in safety and care.
Every Soluna coach, in additon to their certifications or advanced degree, enters a structured training program designed to support teens and young adults safely and effectively. This combination of rigorous training, continuous education, and structured oversight keeps every coaching interaction grounded in safety and care.
Training Includes:
- Youth-centered best practices
- Trauma-informed communication
- Motivational approaches that support self-efficacy
- Core safeguarding and risk-identification skills
- Supporting young people with common stressors related to school, relationships, or family dynamics
- Teaching foundational coping strategies, such as grounding and problem-solving
What users say about coaching*
98%
would
recommend coaching
99%
felt heard, understood, and respected
99%
felt their coach was a good fit for them
87%
met at least one need during a single coaching session.
*Source: Soluna platform data, 2024 eligible users in California
Keeping safety at the center of everything.
Safety is at the center of everything we do. Our safeguarding practices combine trained human oversight, clear clinical protocols, and platform-level protections to create a space where young people can show up authentically and get support without fear.
Clinician oversight strengthens every step
Coaches follow protocols developed and reviewed by our clinical team. This includes regular clinical supervision and audits to ensure safety and practice standards are consistently met across the model.
Safeguarding and monitoring for risk
Coaches and moderators are trained to recognize signs of distress or crisis in coaching sessions, journal entries, and peer spaces.
All user-generated posts move through a pre-moderation process to prevent harmful or unsafe content from appearing in peer spaces.
When necessary, staff follow established escalation pathways that include clinician consultation, mandated reporting requirements, and contacting emergency services when there is an imminent safety risk.
Commited to confidentiality and safety
Coaches keep conversations private except when safety is at risk.
If a coach is concerned that a young person may be in danger, or if the law requires a mandated report, they follow Soluna’s safeguarding protocols.
This may include consulting a licensed clinician, filing a report, or contacting emergency services when needed.
Designed to protect your privacy
Coaches follow safeguarding protocols developed and reviewed by our clinical team. When risk is identified, clinicians are available to guide decisions and offer additional support.
“One way Soluna has improved school for me is when I feel overwhelmed, I can talk to a coach. Having someone listen is incredibly helpful, and it has been great to help to lift some of the pressure that comes from school.”
— Soluna User, Age 14