Soluna’s Frequently Asked Questions

Yes. Your privacy matters, and what you share is kept confidential. 

The only time we may need to share information is if there’s a serious safety concern (like if someone’s at risk of harm), so we can keep everyone safe.

Your privacy is our priority. That means we only share your information as outlined in our Privacy Notice. Beyond that, you have the option to opt in to allow us to use your data for research purposes — this helps improve the digital mental health journey for everyone. But that’s completely up to you. If you opt in, we’ll use that collected info to help improve app features. Check out our Privacy Notice for details.

No, your activity on Soluna is private.  Your guardians, school, employer, or doctor cannot see what you do on the platform.  We do not share any of your information with them.  However, if we are ever concerned about your safety, we may need to take action to protect you, which could involve contacting emergency services or relevant authorities.

It’s completely free. Like, for real free. So you’ll never see annoying ads, be asked to enter payment details, or be prompted to sign up for a subscription. In Soluna, in-app purchases are not a thing.

You can schedule time with a licensed counselor Monday through Friday from 2 PM to 8 PM ET and on weekends from 2 PM and 6 PM ET. Our professional coaches are available for drop-in chats 7 days a week from 2 PM to 8 PM ET.

The Soluna platform is currently available in English and Spanish.